American Translators Association, 56th Annual Conference, Miami, USA
Client Satisfaction Surveys for Freelance Translators
During an unusually slow period, the speaker sent out a satisfaction questionnaire with the goal of bringing his services more in line with his clients’ requirements. The research he conducted on this type of survey to choose the right questions to ask gave him a totally new perspective on how his clients perceive the quality of his services.
Engaging copy translated literally into English, without taking account of differences in linguistic, semantic and cultural expressions, at best leaves much to be desired and at worst provokes hysterical laughter.
Thanks to my scientific background, I specialize in technical translations. Over the years I have acquired experience in transcreating advertising copy and press releases primarily for the promotion of technology products.
All clients of mine who have sent me urgent requests are satisfied with my response. 
